Business-services management

Modern IT-environment difficult and quite often built on the base of platforms and resources of a few producers. Understanding of meaningfulness of separate IT-resourses gives understanding of part of general situation only. For the serious increase of investments return in IT understanding of influencing of every resource on the supported applications and business-processes is needed.

Business on call requires an exposure and use of intercommunications and IT business-processes with maximal efficiency. Similar intercommunications become the key factor of providing of operativeness, allowing business-processes to determine decisions and priorities in the IT field. Without them a company practically can not obtain information, what influence one or another resources have on every business-process. Do you know, what business-process can be violated in the case of failure of certain Web-server?

IBM Tivoli Business Service Management helps to understand how the productivity and availiability of IT-resourses influences on applications, processes and services, supporting your business. These solutions allow to appropriate maximal priorities in IT-system to the processes which have the greatest value for business. In case of failure or outage processes, providing the receipt of profit, such as treatment of orders, get priority before internal processes, such as an employees account.

IBM Tivoli Business Service Management allows to co-ordinate an everyday management operations with priorities of business, to set and support the levels of service, realize a proactive electronic business infrastructure management and create reports for the improvement of being informed and productivity of subdivisions' managers, using services of IT-service.