Viaduk CRM

CRM systems (contacts management)

Systems that automizes contacts with customers management are called CRM systems and are wide spreaded over the world. Because actualization and update of client base are important factors of productive activity of any commercial company.
Potential customer will purchase the set od services and products that mostly conforms his requirements. Constant tracing of incoming inqueries of potential and existing clients, actualization of their contact data, multilevel structurization of cumulative information allow consider existing needs and offer most optimal set of products and services. Applying of such systems is applicable in any business sphere and limited only by companies personnel skills and discipline. Staff of youê ñompany has to be attentive and executive to fullfill constant fixation of all activities (starting with first contact with client to fixation of all agreements and feed-back and regular fixation of accomplished bargains and feed-back). Further all this stored information helps to save time and costs on execution of regular routine actions and provides considerable data for deceision making at market analisys.
We offer two systems of relations with Customer management:

• Relavis eBusinessStreams, designed by Relavis
• Viaduk-CRM, designed by Viaduk-Telecom

Both systems are built on client-server technology and function on Lotus Domino/Notes package and dont need any additional investments for implementation. Systems differ in functionality and principles of licensing